Information Technology staff includes a fulltime Systems Engineer, Steve Hammes and a fulltime Network Engineer, Jeff Krueger.
They are responsible for all applications and databases utilized by city of Red Wing employees. They include: Enchange, TrendMicro, Avaya, IdentiPass, PlantIT, GFI Mailachiver, Complainace Suite, Police Case Managerment, Digital Evidence Series (DES) squad car digital camera system, Pontem Cemetery, Digitility, Laserfiche, Backup Exec, Windows Update Mgmt, ArcGIS, Permit Works, Solarwinds network monitoring, Websense internet monitoring, Springbrook Financial, ERPortal water treatement database, Wonderware/SCADA, Caregraph utility infrastructure database, Alloy Navigator Inventory Management, CeleriTIME, TapIT telephone reporting.
Desktop/Laptop: new computer setup, virus protection, software configuration, troubleshooting & technical support.
Infrastructure: System design and upgrades, performance monitoring, data switches, premise wiring, Inter-building fiber optics, wireless access points, System 36, Windows 2003, 2003r2, Windows 2008, 2008r2, VMware, Terminal Servers, Network credit card terminals, Remote access (VPN).
Network Core: Green Bytes Storage Area Network (SAN), Active Directory
SmartPhones: Setup and configuration, E-mail connectivity
E-mail: Exchange 2010, Server management, distribution lists, spam/malware filtration
Security: Multi-layer malway and spam protection, Intrusion detection
Internet access: Service management, content filtering and reporting
Network printers/copiers: service contracts, technical support, usage/needs analysis
Channel 6: Nexus video server, control room audio board, cameras, microphones
The City of Red Wing invested in an Avaya Voice Over Internet Protocol (VoIP) telephone system in 2005. At that time all desk phone installation, maintenance, and server support of the city's telephone switch was moved to Information Services. Currently the telephone system has 175 lines in 19 locations across the city. The city has realized a savings of monthly fees for individual business lines and the ability to customize calling trees tailored to the specific needs of each department. This also allows for 4 digit in-house dialing to nearly all city staff.