The City of Red Wing invested in an Avaya Voice Over Internet Protocol (VoIP) telephone system in 2005. At that time all desk phone installation, maintenance, and server support of the city's telephone switch was moved to Information Services.
Current Telecommunications Status
Currently the telephone system has 175 lines in 19 locations across the city. The city has realized a savings of monthly fees for individual business lines and the ability to customize calling trees tailored to the specific needs of each department. This also allows for 4 digit in-house dialing to nearly all city staff.